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Friday, 6 November 2015

Exams COMPLETE COURSE

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BIS245 Final Exam

(TCO 1) Which object would you use to enter, delete, or modify data?
(TCO 1) Which object would you use to retrieve customers who live in Germany and the United States?
(TCO 1) To design a report you should do all of the following EXCEPT
(TCO 1) Which of the following is NOT a Report Section?
(TCO 1) A Detail line is used to
(TCO 2) For the following image, which of the following is TRUE?
(TCO 2) A symbol used in ER diagrams for an entity is a
(TCO 3) A property that provides a "user friendly" name to a column in Datasheet View is a
(TCO 3) Summarized data in an easy-to-read view is known as a
(TCO 3) Which of the following is NOT true of a property?
(TCO 4) Which of the following does NOT describe the following one-to-one relationship?
(TCO 5) Which form type displays records in a tabular format similar to a Datasheet view but has more editing options such as adding graphics?
(TCO 5) A calculated control
(TCO 6) Which of the following is a term used to describe the names of controls, fields, or properties?
(TCO 6) Data aggregates
(TCO 7) When making vertical data comparisons, you should use the following chart.
(TCO 7) Discrete data
(TCO 8) A switchboard is a
(TCO 9) To secure an Access database, all of the following should be done EXCEPT
(TCO 9) All of the following describe a certification authority EXCEPT
(TCO 10) Which of the following file format types removes all VBA code from the database and prohibits users from making changes to forms and reports?
(TCO 4) The term "cascading" refers to
(TCO 1) Describe three-tier architecture. Explain the functions performed by each tier.
(TCO 2) Explain business logic and describe how it relates to a relational database
(TCO 4) From first normal form, second normal form, or third normal form, select one of these forms and explain (1) how that normal form is often violated by inexperienced database designers and (2) how to correct such a violation of that normal form
(TCO 4) Explain 1NF, 2NF, and 3NF as related to database design

MIS535 Final Exam 2 Sets of Answers

MIS535 Final Exam 2 Sets of Answers

MIS535 Final Exam 2

(TCO A) The principal liaison between the information systems groups and the rest of the organization is a(n)
(TCO B) The five classical functions of managers are planning, organizing, deciding, controlling, and
(TCO C) The type of logical database model that treats data as if they were stored in two-dimensional tables is the
(TCO D) To use the analog telephone system for sending digital data, you must also use
(TCO E) The network standard for connecting desktop computers into local area networks that enabled the widespread adoption of client/server computing and local area networks and further stimulated the adoption of personal computers is
(TCO F) Change is
(TCO G) Many security attacks occur because
(TCO G) Discuss the issue of security challenges on the Internet as that issue applies to a global enterprise. List at least 5 Internet security challenges.
(TCO F) Differentiate between intangible and tangible benefits and list three examples of each. In what types of systems are intangible benefits more predominant?
(TCO E) Explain why standards are so important in information technology? What standards have been important for the growth of Internet technologies?
(TCO D) What is cloud computing and how do you think its developments could impact businesses?
(TCO C) What types of relationships are possible in a relational database? Describe and give an example of each.
(TCO B) You are evaluating BI software from a variety of vendors. Identify six elements in the BI environment. Use your understanding of the importance of these elements to formulate six questions to ask the vendor in order to determine how their software will interplay with your needs.
(TCO A) You have been hired to work with 10 salespeople from different branches of a national business in creating an online training site for new Sales employees. Identify at least five collaboration tools that are available to help the team work together. Which single tool would be the most helpful for the project, in your opinion, and why?

MIS535 Final Exam 1

(TCO A) You have been hired by Inspiration Inc. to help improve its profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase its profit margin?
(TCO B) The interaction between information systems and organizations is influenced
(TCO C) The join operation
(TCO D) In TCP/IP, IP is responsible for
(TCO E) You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?
(TCO F) When systems are created rapidly, without a formal development methodology
(TCO G) Many users are attacked because they
(TCO A) What is the connection between organizations, information systems, and business processes?
(TCO B) What is a GIS? Describe at least three ways in which a GIS could be used by modern business.
(TCO C) List and describe three main capabilities or tools of a DBMS.
(TCO D) Describe and explain the idea of network neutrality. Are you in favor of network neutrality? Why or why not?
(TCO E) Identify and describe five or more of the current trends in contemporary software platforms.
(TCO F) What is outsourcing? Describe the advantages and disadvantages to outsourcing software development.
(TCO G) What are the security challenges faced by wireless networks?

BIS155 Final Exam

1. (TCO 1) You work for a local construction firm, "DeVry Engineering Group" and your supervisor wants to test your knowledge and skills with Microsoft Excel and has instructed you to develop a spreadsheet to calculate weekly payroll for “15” employees with the following assumptions:

Note: This is a one part question.

• Each employee could have a standard hourly rate between $10.00 and $30.00 per hour.
• Each employee qualifies to earn overtime at a rate of 1.5 of his or her hourly rate for every hour greater than 40 hours.
• Each employee will have a standard 7.65% deduction for social security
• Each employee will have a standard 14.00% deduction for Federal Taxes
• Each employee will have a standard 5.33% deduction for State Taxes
Explain how you will structure and format your worksheet, including titles, column headings, and formulas to calculate payroll variables for each employee to determine "Net Pay" including and not limited to Total Hours, Gross Pay, Social Security Tax, Federal Withholding Tax, and Sate Withholding Tax. In addition, determine how you would extract overtime hours from a calculated value of "Total Hours" using a conditional formula.

In addition, your supervisor will need this weekly payroll report on a weekly basis and instructed you to keep the payroll history of all weeks within "1" workbook but has allowed you to decide if you would rather keep the payroll running on one worksheet or by assigning a new worksheet for each week. Using your knowledge learned in this class, descriptively explain whether you would keep all weekly payrolls in one worksheet or assigned to new worksheets by week. Defend your reasoning's on the approach your take based on what you have learned in this course.
(Points : 40)

2. (TCO 3) You currently work for an automotive parts supply store. Your company is growing and is considering expansion. The company currently has three locations (North, South, and Central) in one state. Each parts supply store carries inventory in four categories. You have been presented with the sales figures for the last three years for each location and inventory category by store. Based on this information, you're tasked with analyzing current sales for each store by category and overall total sales by store and category.
Note: This is a four part question.

1.) Explain your approach to setting up your worksheets and organizing the data.

2.) Explain how you will visually represent the data for the total sales of the individual inventory categories for each location for the time periods shown.

3.) Explain how you will visually represent the consolidated data for the sales of all stores and all inventory categories for all time periods in one chart or graph.

4.) Once you have finished the above tasks, you plan to send the Excel workbook to your manager for evaluation. Your manger is presenting your findings to the Board of Directors for justification for additional capital expenditures. The visually representations need to be concise and clear by able to support the requested expenditures. Explain how you would use the integration features of MS Office to incorporate the Excel information into other presentation media.
(Points : 40)

3. (TCO 4) You are given a spreadsheet with daily sales numbers ordered by date from January 1st to December 31st. You have been tasked with finding the average sales of each month, then to reorder the months so they are listed in order from highest to lowest average sales. Give a step-by-step explanation of how you will rearrange the data so you can analyze the best and worst months.
Note: This is a one part question.
(Points : 40)

4. (TCO 5) You've just joined the staff of the XYZ Manufacturing Company (XYZ, for short). XYZ manufactures only one product, the gizmo. It comes in two sizes, the mini-gizmo and the magna-gizmo. Both are difficult to manufacture, and consequently, the company closely monitors rejected units. The company has three locations, each of which produces both the mini and the magna-gizmos. You are automating the weekly production reports so that you can easily calculate total production for the entire company each week.
The mini-gizmo is priced at $3.25 per unit. The magna-gizmo is priced at $7.00 per unit. The unit cost for a reject mini-gizmo is $1.75. The cost for a reject magna-gizmo is $3.50. Respond fully to the following questions regarding this task:
Note: This is a two part question.
1.) The managers will e-mail their weekly reports to you on Monday of the following week. You will then produce the summary report. Explain the process for doing this. Give a sample formula to total the number of mini-gizmos produced by the entire company in a week.
2.) Each week, you will present the combined report to your boss, who wants to see both the summary and the individual sheets for each location. You want to add a header with the date and your name to each page. What is the easiest way to do this? Explain the process.
(Points : 40)


5. (TCO 9) You have been tasked with analyzing an extremely large amount of data and to ultimately produce a report to share with the board of directors. The data is currently in a text file and has over two thousand records of data. Explain how you would use Excel to analyze this data and organize it to prepare a written report. Be very specific on the variety of tools you would use and the steps you would go through to analyze the data and to ultimately prepare a detailed report with recommendations.

PROJ598 Final Exam

1. (TCO H) What is the maximum value of a verbal contract? (Points : 5)
2. (TCO F) Which is not part of the award phase of the contract management process? (Points : 5)
3. (TCO D) What are two major types of authority applicable to a contract manager/project manager? Briefly explain each of these authorities. (Points : 16)
4. TCO A) Describe three techniques that build trust and a lasting partnership. Give an example for each technique and how it would impact an organization. (Points : 18)
5. (TCO B) Describe the seller's pre-award stage of the contract management process. Give an example of the activity that takes place in each step. (Points : 16)
6. ((TCO E) Describe and explain some of the tools and techniques that should be used in source selection. For example, is negotiation the only effective tool for source selection or are there others?
a .Contract negotiation, weighing systems, screening systems, and independent estimates are all manners to select appropriate sources. Regardless of the source required, there should be a process to screen suppliers in a way to empirically select a source. This reduces personal bias and other factors from the process. Page 146 (Points : 16)
Bottom of Form
1. (TCO C) Compare and contrast fixed price agreements with cost reimbursable agreements and with time and material agreements. Offer your opinion on which type of contract would best suit your organizational needs if you had to only select one type of agreement for all your suppliers and sub-contractors. (Points : 16)
2. (TCO F) What is source selection, and why is it important?(Points : 16)
3. TCO G) There are many misconceptions regarding global contract management. Describe three such misconceptions, and describe the reality of actual global contracts. (Points : 16)
4. (TCO H) One of the tools and techniques used in contract closeout or termination is compliance verification, briefly describe this tool. (Points : 16)
5. (TCO A) State and elaborate five actions to improve your use of contract incentives. (Points : 20)
6. (TCO C) Describe qualitative vs. quantitative evaluation criteria. (Points : 20)
Page 3
1. (TCO D) Performance-based contracts (PBC) contain five essential elements. (Points : 20)
2. (TCO E) It has been said that the side that does the most research and planning will often come out best in any negotiation? Do you agree with this statement? Do you disagree with this statement? Defend your position with examples and other information (Points : 20)
3. (TCO F) What is an indefinite delivery indefinite quantity (IDIQ)? (Points : 20)
4. TCO G) Describe and compare and contrast the buyer's and seller's post-award phase of the contract management process. Give an example for each step in the process for the buyer and for the seller. (Points : 20)
5. (TCO H) Describe and explain the awakening phase in the evolution of a project management organization. Explain and defend why this phase is the most important of the process. Use examples to support your ideas. (Points : 20)
6. (TCO B) What are the unique differences between cost plus incentive fee contracts and fixed price incentive contracts?(Points : 20)

PROJ410 Midterm Exam 2

1.
Question :
(TCO 2) A firm should concentrate on its _____ processes while outsourcing its _____ processes.
Points Received:
5 of 5
2.
Question :
(TCO 5) To assess the impact of a contract on both the buyer and seller, an analysis of exposure can be completed. Categories analyzed in this exposure analysis include all of the following except: ______.
Points Received:
5 of 5
3.
Question :
(TCO 7) All of the following are common RFP topics, except: ______.
Points Received:
5 of 5
4.
Question :
(TCO 6) Factors that may affect the BPO agreement structure include all of the following except: ______.
Points Received:
5 of 5
5.
Question :
(TCO 3) Explain the difference between a contract administrator and a project manager in a procurement situation.
Points Received:
12 of 12
6.
Question :
(TCO 4) What is the difference between the Cost-Plus-Percentage-Fee (CPF) contract structure and the Cost-Plus-Fixed-Fee (CPFF) contract structure?
Points Received:
12 of 12
7.
Question :
(TCO 6) Three commonly used evaluation criteria listed in an RFP are overall cost or financial proposal, reputation, and experience. What can the buyer glean from this information and how can the buyer use it to make a decision on a particular seller?
Points Received:
12 of 12
8.
Question :
(TCO 8) What are the two ways to rank the seller's proposals before selecting a seller?
Points Received:
12 of 12
9.
Question :
(TCO 7) Explain the purpose of an RFP. What are some common elements of an RFP?
Points Received:
12 of 12
Page:
1 2
1.
Question :
(TCO 2) Part 1: List and define the six phases of the project procurement management process. Part 2: How could you organize a simple project such as renovating a bathroom into the six steps in the project procurement management process? Part 3: The buyer determines the contract pricing structure during which step of the project procurement process?
Points Received:
30 of 30
2.
Question :
(TCO 1) Part 1: Discuss the following types of contract pricing: (a) fixed price, (b) cost-plus price, (c) time & materials, and (d) unit price. Part 2: Explain the appropriate utilization of each contract pricing type and the impact of risk to the contracting parties. Part 3: What type of contract pricing structure misaligns the buyer's motivations with the seller's?
Points Received:
30 of 30
3.
Question :
(TCO 3) Identify and describe the benefits that procurement outsourcing will bring to the organization.
Points Received:
30 of 30
4.
Question :
(TCO 1) Discuss the importance of obtaining support for the process of Business Process Outsourcing. Who would be important to involve and why?
Points Received:
30 of 30

PROJ410 Midterm Exam 1

1.
Question :
(TCO 2) An offshoot of business process outsourcing which requires a greater skill or knowledge of the industry or inner workings of a firm is:
Points Received:
5 of 5
2.
Question :
(TCO 5) To assess the impact of a contract on both the buyer and seller, an analysis of exposure can be completed. Categories analyzed in this exposure analysis include all of the following except:
Points Received:
5 of 5
3.
Question :
(TCO 7) Issuing an RFP to only one vendor may be appropriate when:
Points Received:
5 of 5
4.
Question :
(TCO 6) Factors that may affect the BPO agreement structure include all of the following except:
Points Received:
5 of 5
5.
Question :
(TCO 3) How are the procurement responsibilities divided between the project manager and contract administrator?
Points Received:
12 of 12
6.
Question :
(TCO 4) What is the difference between the Cost-Plus-Percentage-Fee (CPF) contract structure and the Cost-Plus-Fixed-Fee (CPFF) contract structure?
Points Received:
12 of 12
7.
Question :
(TCO 6) Sometimes a seller is selected based solely on lowest price. However, sometimes this is not always the most efficient or effective way of selecting a seller. What are some of the other evaluation criteria that a buyer may use to help select a seller?
Points Received:
12 of 12
Page:
1 2
1.
Question :
(TCO 8) What is an independent estimate and why should a buyer produce an independent estimate before selecting a seller?
Points Received:
12 of 12
2.
Question :
(TCO 7) Explain the purpose of an RFP. What are some common elements of an RFP?
Points Received:
12 of 12
3.
Question :
(TCO 2) Part 1: Explain the various steps of the project procurement process. Part 2: Using the simple decision of packing and moving your home furnishing from the east coast to the west coast, provide an example of what you would do under each of the six steps of the project procurement process. Part 3: The buyer determines the contract pricing structure during which step of the project procurement process?
Points Received:
30 of 30
4.
Question :
(TCO 1) Part 1: What are the four contract pricing structures available? Part 2: Describe the appropriate utilization of each and the impact of risk to the buyer and seller. Part 3. What contract pricing structure would you use if you had little to no scope defined?
Points Received:
30 of 30


PROJ586 Final Exam 2


1. (TCO A) In a _____ organization, the project manager does not have complete authority over the project team. (Points : 5)
2. (TCO H) What is the longest phase of the project life cycle? (Points : 5)
3. (TCO B) A(n) _____ is defined as a piece of work that consumes time. (Points : 5)
4. (TCO D) All of the following are risk response types except _____. (Points : 5)
5. (TCO F) The two most common types of project reports are _____. (Points : 5)
6. (TCO C) The _____ time is the latest time by which a particular activity must be finished in order for the entire project to be completed by its required completion time. (Points : 5)
7. (TCO G) Which of the following is not an advantage of using project management software? (Points : 5)
8. (TCO A) Projects are identified and selected in the _____. (Points : 5)
9. (TCO C) In addition to showing the technical constraints among activities, how does the network diagram logic also take into account resource constraints? (Points : 5)
10. (TCO F) The budget for each work package is _____. (Points : 5)
11. (TCO F) The _____ for the entire project or for each work package provides a baseline against which actual cost and work performance can be compared at any time during the project. (Points : 5)
12. (TCO C) Calculate the earliest start for Task B if its predecessor, Task A, finishes on day 3 and the duration of Task B is 2 days. (Points : 5)
Bottom of Form
Page 2
1. (TCO B) Describe the benefits of including the people who will be involved in performing the project when planning the project. (Points : 10)
2. (TCO E) 
Part 1: Discuss some types of conflict that might arise during a project. (15 points)
Part 2: Describe two examples that have these types of conflict. (15 points) (Points : 30)
4. (TCO A)
Part 1: Compare and contrast the responsibilities of a functional manager and a project manager in a pure project-type organization. (10 points)
Part 2: A company builds state-of-the-art barges for riverboat companies. Which organization structure is the most suitable? Why? (10 points)
Part 3: An organization builds custom greenhouses for desert-climate cities. Which organization structure is the most suitable? Why? (10 points) (Points : 30)
5. (TCO D) A firm hosts data-mining servers and performs data mining for other companies that do not desire the costs of hardware, software, or expertise to data mine their data. The firm is planning to roll out faster data-mining software that will reduce the time to sift through customers' data by a fraction of the present time.
Part 1: List and discuss the major risk-management functions from a project-management perspective for the data-mining software project. (15 points)
Part 2: Describe a risk event, the consequences, and the risk-response plan for the data-mining software project. (15 points) (Points : 30)
6. (TCO F) Analyze and compare the performance of the following two projects in terms of cost, schedule, and efficiency. Make sure to show your calculations and analyze and explain the results. (Note: Providing just numbers will receive only partial credit.)

Project A: The budgeted cost of work performed is $72,000, and the actual cost of work performed is $75,000. The budgeted cost of work scheduled is $73,000. (15 points)

Project B: The budgeted cost of work performed is $48,000, and the actual cost of work performed is $100,000. The budgeted cost of work scheduled is $122,000. (15 points) (Points : 30)
7. (TCO B) Based upon the results of traffic-load forecasts, a state department of transportation has decided to proceed with the design and construction of a new highway. However, prior to starting design work, a funding proposal must be prepared that justifies the design and construction expense. If the proposal is approved, a detailed survey will be performed on the proposed right of way (ROW). After the survey is completed, ROW clearance activities will be performed that include utility relocation, easement acquisition, and environmental investigations and cleanup.

Design activities generally proceed concurrently with the ROW clearance activities, and close communication between the two groups is essential. Design activities
start with an agreed-upon statement of project objectives. Subsequent activities include traffic management and safety planning, preliminary design, and final design.
After design activities are completed, a formal request for construction funding is submitted, a project manager is selected, and a construction contractor is selected. 

Prepare a work breakdown structure (WBS) for this project with activities corresponding to a two-level task and subtask hierarchy. Number the WBS codes so that the level of each activity is clearly identified. Do not worry about indentation. (Points : 30)
8. (TCO B) You are reaching the end of your graduate-school program, and you are planning a large party to celebrate your success! You have rented out the local forest preserve as the venue for your party. Applying your project-management skills, you want to ensure you have everything planned out, and you’ve asked your family and friends to be a part of your team to hold this party. At your party, you have made it clear to your team what you want to have delivered. After all, it’s your party--you can have whatever you want! Some of the key items you want at your party include
· graduation announcements;
· party invitations;
· live entertainment;
· games (for adults and for children);
· food;
· beverages; and
· convenience for all (parking, restroom facilities, etc.).
a) To ensure you have a clear scope for your team, create a 2-level WBS. Don’t forget to include your WBS numbering. (15 points)
b) In your WBS, how many work packages have been created? (10 points) (Points : 25)

PROJ586 Final Exam 1

1. (TCO A) In the _____ organization structure, the project manager is responsible for the project results, whereas the functional manager is responsible for providing the resources needed to achieve the results. (Points : 5)
2. (TCO H) What is the longest phase of the project life cycle? (Points : 5)
3. (TCO B) The lowest level item of any one branch of the WBS is called a(n) _____. (Points : 5)
4. (TCO D) A _____ is a predefined set of actions that will be implemented if the risk event occurs. (Points : 5)
5. (TCO F) _____ the project involves measuring actual progress and comparing it to planned progress. (Points : 5)
6. (TCO C) If _____ is positive, it represents the maximum amount of time that the activities on a particular path can be delayed without jeopardizing the completion of the project by its required completion time. (Points : 5)
7. (TCO G) Which of the following is not an advantage of using project management software? (Points : 5)
8. (TCO A) Which of the following is not an example of a project? (Points : 5)
9. (TCO C) Why are activities drawn in a serial relationship on a network diagram? (Points : 5) .
10. (TCO F) The project cost estimate is allocated to _____. (Points : 5)
11. (TCO F) It is important to use the _____ as the standard against which actual cost is compared. (Points : 5)
12. (TCO C) Calculate the earliest start for Task B if its predecessor, Task A, finishes on day 3 and the duration of Task B is 2 days. (Points : 5)
Page 2
1. (TCO B) Describe the benefits of including the people who will be involved in performing the project when planning the project. (Points : 10)
2. (TCO E) 
Part 1: What are some common barriers to team effectiveness? (15 points)
Part 2: Describe an example of a team project that would include barriers to success. (15 points) (Points : 30)
3. (TCO C) A project to remodel an office area has the following activities. (Hint: You will need to build an AIB diagram, perform a forward pass, and perform a backward pass to answer this question.)
Activity
Duration
Predecessors
A
2 months
---
B
4 months
---
C
4 months
---
D
1 month
A
E
5 months
B
F
2 months
B, C
G
1 month
C
H
3 months
E, F, G
I
2 months
D, E
J
2 months
G, H
Activity
Duration
Predecessors
ES
EF
LS
LF
Slack
A
2 months
---
0
2
7
9
7
B
4 months
---
0
4
0
4
0
C
4 months
---
0
4
3
7
3
D
1 month
A
2
3
9
12
9
E
5 months
B
4
9
4
9
0
F
2 months
B, C
4
6
7
9
3
G
1 month
C
4
5
8
9
4
H
3 months
E, F, G
9
12
9
12
0
I
2 months
D, E
9
11
12
14
3
J
2 months
G, H
12
14
12
14
0
a) What are the critical path activities? (5 points)
b) What is the project's scheduled completion time? (5 points)
c) What is the slack or float for Activity A? Show your calculations. (5 points)
d) What is the slack or float for Activity E? Show your calculations. (5 points)
e) What is the slack or float for Activity F? Show your calculations. (5 points)
f) What is the slack or float for Activity G? Show your calculations. (5 points) (Points : 30)
4. (TCO A)
Part 1: Compare and contrast the responsibilities of a functional manager and a project manager in a matrix-type organization. (10 points)
Part 2: A company manufactures furniture. Which organization structure is the most suitable? Why? (10 points)
Part 3: An organization builds custom houses for urban-renewal areas. Which organization structure is the most suitable? Why? (10 points) (Points : 30)
5. (TCO D) A firm hosts data-mining servers and performs data mining for other companies that do not desire the costs of hardware, software, or expertise to data mine their data. The firm is planning to roll out faster data-mining software that will reduce the time to sift through customers' data by a fraction of the present time.
Part 1: List and discuss the major risk-management functions from a project-management perspective for the data-mining software project. (15 points)
Part 2: Describe a risk event, the consequences, and the risk-response plan for the data-mining software project. (15 points)
6. (TCO F) Analyze and compare the costs of the two projects in terms of performance efficiency, budget, and schedule. Make sure to show your calculations and analyze and explain the results. (Note: Providing just numbers will receive only partial credit.)

Project A: The budgeted cost of work performed is $72,000, and the actual cost of work performed is $75,000. The budgeted cost of work scheduled is $73,000. (15 points)

Project B: The budgeted cost of work performed is $48,000, and the actual cost of work performed is $100,000. The budgeted cost of work scheduled is $122,000. (15 points)
7. (TCO B) An environmental consulting firm has been hired to clean up contaminated ground water beneath the site of a former chemical factory. The cleanup design process consists of evaluating several alternatives; preparing a conceptual design for the most appropriate alternative; evaluating the conceptual design by performing a small-scale pilot test on site; and, based on the results of the pilot test, preparing a final design. Installation of the cleanup system will be performed by subcontractors under the supervision of the consultant. Prior to installation, the consultant will work on setting up the subcontracts by preparing specifications, prequalifying installation contractors, reviewing all bids, and executing the contracts. The installation will consist of the following phases: recovery wells, piping, treatment equipment, and start up. 

The consultant will also be responsible for system-performance monitoring, which consists of sampling the groundwater, monitoring wells on a quarterly basis, and sampling the groundwater treatment-system discharge. 

Prepare a work breakdown structure (WBS) for this project with activities corresponding to a two-level task and subtask hierarchy. Number the WBS codes so that the level of each activity is clearly identified. Do not worry about indentation.
8. (TCO B) You are reaching the end of your graduate-school program, and you are planning a large party to celebrate your success! You have rented out the local forest preserve as the venue for your party. Applying your project-management skills, you want to ensure you have everything planned out, and you’ve asked your family and friends to be a part of your team to hold this party. At your party, you have made it clear to your team what you want to have delivered. After all, it’s your party--you can have whatever you want! Some of the key items you want at your party include
graduation announcements; party invitations; live entertainment; games (for adults and for children); food; beverages; and convenience for all (parking, restroom facilities, etc.).
a) To ensure you have a clear scope for your team, create a 2-level WBS. Don’t forget to include your WBS numbering. (15 points)
b) In your WBS, how many work packages have been created? (10 points)

PROJ587 Final Exam

1. (TCO B) Some believe that a project management office (PMO) is nothing more than yet another level of management with the associated added cost and bureaucracy. Project Management experts tell us that this is a good thing. Which of these points of view is correct, and how do you (in your own words, though you may cite your readings to support your view as necessary) justify your conclusion? Remember that business thinks primarily in terms of dollars and benefit/cost ratios. (Points : 20)
2. (TCO B) One of the most traumatic decisions a project manager must sometimes make is to cancel a project. In an article titled "How to Fail In Project Management without Really Trying," Business Horizons Reprint No. BH010, the following (whimsical but true) reasons that projects go out of control were identified:
1. Ignore the project environment, including stakeholders
2. Push a new technology to market too quickly
3. Don't bother building fallback positions
4. When problems occur, shoot the one most visible
5. Let new ideas starve to death from inertia
6. Don't bother conducting feasibility studies
7. Never admit a project is a failure
8. Over-manage project managers and their teams
9. Never, never conduct post-failure reviews
10. Never bother to understand project trade-offs
11. Allow political expediency and infighting to dictate crucial project decisions
12. Make sure the project is run by a weak leader
3. (TCO B) Your company has a PMO, and it has now decided to incorporate project portfolio management. Part 1: What is the difference between a PMO and a PPM? Part 2: Who should participate in implementing the PPM? (Points : 20)
4. (TCO E) Part 1: List the five levels of maturity in the Project Management Maturity Model (PMMM). Part 2: Describe each level and discuss whether each level can overlap with another level, and also define its level of risk. (Points : 20)
5. (TCO G) Part 1: What are the basic principles behind the AGILE process? Part 2: What is the PM’s role under the AGILE process? (Points : 20)
6. (TCO C) You have been hired to establish a PMO in your IT department. You will report directly to the CIO. You have been a member of a failed PMO. You understand why PMOs fail and what you will do to enhance the success of your PMO. Make sure to discuss at least four reasons that contribute to a failure and how you will overcome it. Also provide recommendations for assuring the success of a PMO implementation. (Points : 40)
7. (TCO D) Two of your best program managers are in a heated debate on the best way to resolve the situation to recover a project. Neither is willing to budge from his or her stand. What are some of the steps you will take to diffuse the situation? Explain your answers. In your answer, make sure you focus on the modes of conflict and conflict resolution. (Points : 40)
8. (TCO E) You have just been assigned to a program. Your team will be responsible for building a new financial system. You have just gone over the program charter and discovered that your program will have to integrate completely with another company's customer service, network, marketing, legal, new development, procurement, and your own, IT.
The program must include a WEB-enabled customer interface that will allow for online bill paying, review, and changes. Your company does not currently have a corporate Web page. You know this will be new technology for your developers. Last of all, the implementation schedule for this program is very aggressive; you have 24 months from today to have the product up and running.
Fortunately, management is behind you 100% and willing to allow you to set up your team in any way you like. Let's start with the organizational structure.
Would you recommend a pure project, matrix, or functional team? Why?
What are some important organizational considerations when forming the project team? What are the key advantages and disadvantages of your choice? (Points : 40)
9. (TCO F) Your company just finished delivering a software product to the client. In writing a summary report and checking a minor discrepancy, you uncover an error made by the testing team. It looks like an honest mistake. You realize that you could have caught it earlier had you checked out the discrepancy when it first appeared. You know enough about the software to understand that it will take approximately $30,000 to make the correction, making the project over budget and, of course, late. As designed now, there is the likelihood everything will perform successfully. If there would be a failure, with a remote possibility of patient injury, an investigation could reveal the obvious design error. How would you approach this problem from an ethical and code of conduct point of view? (Points : 40)
10. (TCO G) Critical Chain implementation requires a culture shift within an organization to make it successful. Part 1: Why is this statement true? Part 2: What about Critical Chain makes it unique from other scheduling techniques? Part 3: How does it address some of the "human nature" aspects of traditional project scheduling? (Points : 40)

PROJ592 Final Exam 3

1. (TCO B) Estimating Procedures

(a) You are the project manager for a new high rise office building. You are working on estimating the exterior landscaping for the new development. The landscaping requires the use of a special landscape stone. Based on recent experience the most likely price for the material is $120.00/ton. However, the price for this stone is volatile, and the price fluctuates over time based on market conditions and material availability. The most optimistic price estimate is $80.00/ton, and the most pessimistic estimate is $180.00/ton.
What is the expected price of the material? Round to two decimal places.

(b) In addition to price fluctuations, you are also uncertain of how much of the material will be required for the project. Scope changes and site conditions will affect the amount of material actually needed. The most likely amount required is 36 tons. However, as little as 28 tons, and as much as 56 tons might be required.
What is the expected amount of the material needed for the project? 

(c) Using the estimates from (a) & (b), what is the expected cost for the material over the life of the project using the COMPLEX method?
(Points : 30)
2. (TCO B) Contingency Allowance: 

You are a project manager for the development of Motorola's new 4G, HD, Touch Screen Cell Phone which is supposed to take the cell phone industry by storm. Listed below are the initial cost estimates for the materials and labor for one of the phones:
ITEM
COST
ESTIMATE
TYPE OF ESTIMATE
Case
$20.00
Order of Magnitude
Handset
$12.00
Definitive
Labor
$2.00
Definitive
Speaker
$2.50
Budget
Mouthpiece
$5.50
Budget
Antenna
$1.70
Definitive
Keypad
$3.00
Order of Magnitude
Circuit boards (handset)
$6.50
Budget
Circuit boards (base unit)
$8.50
Definitive
Battery
$1.20
Order of Magnitude
Charger
$16.00
Order of Magnitude
Total cost
$78.90
NA
The estimating department currently defines estimate accuracy as follows:
Order of Magnitude
-25%, +85%
Budget
-10%, +25%
Definitive
-5%, +10%

(a) What contingency cost budget do you recommend for the product?
(b) The target retail price for the new telephone is $165.00 per unit. The markup demanded by retailers is 50%. Based on cost factors, write a brief rationale for acceptance or rejection of the project, including any recommendations you have regarding the cost estimates. (Points : 30)
3. (TCO C) Work Breakdown Structure WBS

Eurocash has decided to develop a mutual fund comprised almost entirely of East European companies with a high growth potential. The process of developing a new mutual fund begins with concept development, which includes establishing a clear definition of the project's objectives that is agreed upon by senior management and developing a marketing strategy.
· A business analysis is then performed that includes assessments of market feasibility, internal feasibility (budgetary resource requirements), and regulatory feasibility.
· If the proposed fund passes the business analysis, the fund design is developed.
· The design process consists of product design, service design, internal review and authorization, and SEC registration (assuming a U.S. market).

· As the design process nears completion, generally recognized as a positive preliminary review by the SEC, employee training is performed.
· After completion of the employee training and final regulatory approval, the product is launched, and post-launch reviews are conducted at predetermined intervals.

Prepare a work breakdown structure (WBS) for this project with activities corresponding to a two level task and sub-task hierarchy. Provide columns showing the WBS code and activities. Number and indent the WBS codes so that the level of each activity is clearly identified. (Points : 30)
4. (TCO A) Budgeting processes and techniques

A company builds custom yachts for the high-end boating market. They develop and build these custom designs as a single individualized unit. The orders are generated by the marketing and sales department with help from the owners, who participate in the management of the company. Each new order is assigned to a project team which starts by making an estimate to the customer before a contract is signed. The project teams have a great deal of experience in these projects. 

As would be expected, the owners are hands-on and have opinions on the estimates. The marketing folks also provide suggestions on what the customer is willing to pay. 

What are some processes and techniques that you would suggest to make the budgeting process work well? Start with general but also provide some specifics as relate to creating detailed project budgets. Be sure to justify why you think your recommendations will work. (Points : 30)
Page 2
1. (TCO C) Schedule Crashing

Using the network below and the additional information provided, find:

(a) The crash cost per day per activity.
(b) Which activities should be crashed to meet a project deadline of 13 days at minimum cost? State the number of days you will crash each activity.
(c) What is the additional cost to crash the project?

Critical = 15
Activity
Normal time
Normal total cost
Crash time
Crash total cost
A
4
300
3
360
B
3
250
1
330
C
7
400
4
550
D
5
150
3
250
(Points : 30)
2. (TCO E) Responsibility Assignment Matrix

There are many stakeholders and participants in projects, and they often get confused as to who is doing what. You decide to use a Responsibility Assignment Matrix (RAM) to help with this situation. Your manager is wondering why you are spending your time on this tool when you already have resources assigned to tasks in your schedule.

(a) What do you tell management to justify your time creating the RAM?
(b) What are the best ways to create the RAM? (Points : 30)
3. (TCO E) Resource Allocation/Leveling

The following data were obtained from an in-house MIS project:
Activity
Duration
Predecessors
Personnel / Cost
A
3 Days
--
1 Systems Analyst/$260 day
B
6 Days
--
2 Programmers/$200 day each
C
3 Days
A
2 Programmers/$200 day each
D
3 Days
B
2 Hardware Specialists/$280 day each
E
3 Days
B
1 Hardware Specialist/$280 day
F
2 Days
C, D
1 Test Engineer/$300 day
Personnel Available
Quantity
Systems Analysts
1
Programmers
4
Hardware Specialists
2
Test Engineers
1
The software manufacturer has only the above personnel available for the project. Additional personnel can be hired from an agency at a 90% cost premium if needed.

(a) Identify any resource conflicts in the above project. State the activities involved, the time frame of the conflict(s), the personnel in conflict and the number of people involved.

(b) Note that operations cannot be split; what is the least cost method of resolving the conflict(s), assuming the project duration must not be extended? What additional cost, if any, will be incurred?
(Points : 30)
Page 3
1. (TCO G) Estimate At Completion forecast (EAC)

A project has been estimated to take eight weeks and cost $65,000. The critical path is A - D. Cost and earned value data are provided below:
EV
PV
AC
Budget
BCWP
- BCWS
SV
SPI
- ACWP
CV
CPI
A
$8,500
$8,500
$8,500
$ -
1.00
$7,500
$1,000
1.13
B
$15,000
$15,000
$15,000
$ -
1.00
$13,000
$2,000
1.15
C
$6,800
$2,530
$2,700
($170)
0.94
$4,000
($1,470)
0.63
D
$18,000
$900
$3,000
($2,100)
0.30
$1,200
($300)
0.75
E
$16,000
$0
$0
$ -
$0
$ -
Project:
$64,300
26,930
29,200
($2,270)
0.92
$25,700
$730
1.05
(i) Calculate the Estimate At Completion (EAC) considering future performance will be back on schedule and budget.
(ii) Calculate EAC considering that the project will continue to perform as it has to date.
(iii) Using either of these two numbers discuss the status of the project and if the project manager needs to take corrective actions. Justify your comments.
(Points : 30)
Answer –
2. (TCO D) PMIS and cost accounting

Monitoring of projects and especially using an earned value system will give a project manager the ability to exercise proper project control. The Earned Value process requires detail data which we can obtain from proper Project Cost Accounting System (PCAS).

(a) What are the primary types of data we require for Earned Value Analysis?
(b) What are some of the benefits of PCAS? (Points : 30)
3. (TCO F) Earned Value 

The following data were obtained from a project to design a new software package:
Activity
Duration
Predecessors
Budgeted Cost
A
3 Days
--
$8,320
B
6 Days
--
$11,740
C
4 Days
A
$11,550
D
2 Days
C, B
$7,850
E
3 Days
A
$10,750
F
2 Days
D, E
$8,600


At the end of day 5, the status of the project is as follows:
Activity
% Complete
Actual Cost
A
100%
$7,200
B
50%
$6,370
C
25%
$8,250
D
0%
$0
E
80%
$8,560
F
0%
$0
(a) Calculate the Cost and Schedule Variances and Indexes (CV, SV, CPI, SPI) for tasks A, B, C, D, and E.

(b) Write a brief analysis of the status of the project at this time, including task level, project level, and critical path.
(Points : 30)

PROJ592 Final Exam 2

1. (TCO B) Estimating Procedures

(a) You are the project manager for a new high rise office building. You are working on estimating the exterior landscaping for the new development. The landscaping requires the use of a special landscape stone. Based on recent experience the most likely price for the material is $120.00/ton. However, the price for this stone is volatile, and the price fluctuates over time based on market conditions and material availability. The most optimistic price estimate is $80.00/ton, and the most pessimistic estimate is $180.00/ton. (Note there are 3 data points in for this estimate.)
What is the expected price of the material?

(b) In addition to price fluctuations, you are also uncertain of how much of the material will be required for the project. Scope changes and site conditions will affect the amount of material actually needed. The most likely amount required is 36 tons. However, as little as 28 tons, and as much as 56 tons might be required.
What is the expected amount of the material needed for the project? 

(c) Using the estimates from (a) & (b), what is the expected cost for the material over the life of the project using the COMPLEX method?
(Points : 30)
2. (TCO B) Contingency Allowance: 

You are a project manager for the development of Motorola's new 4G, HD, Touch Screen Cell Phone which is supposed to take the cell phone industry by storm. Listed below are the initial cost estimates for the materials and labor for one of the phones:
ITEM
COST
ESTIMATE
TYPE OF ESTIMATE
Case
$10.00
Order of Magnitude
Handset
$12.00
Definitive
Labor
$2.00
Definitive
Speaker
$2.50
Budget
Mouthpiece
$5.50
Budget
Antenna
$1.70
Definitive
Keypad
$3.00
Order of Magnitude
Circuit boards (handset)
$6.50
Budget
Circuit boards (base unit)
$8.50
Definitive
Battery
$1.20
Order of Magnitude
Charger
$16.00
Order of Magnitude
Total
$68.90
NA

The estimating department currently defines estimate accuracy as follows:
Order of Magnitude
-25%, +75%
Budget
-10%, +25%
Definitive
-5%, +10%

(a) What contingency cost budget do you recommend for the product?
(b) The target retail price for the new telephone is $165.00 per unit. The markup demanded by retailers is 75%. Based on cost factors, write a brief rationale for acceptance or rejection of the project, including any recommendations you have regarding the cost estimates. (Points : 30)
3. (TCO C) Work Breakdown Structure WBS

Eurocash has decided to develop a mutual fund comprised almost entirely of East European companies with a high growth potential. The process of developing a new mutual fund begins with concept development, which includes establishing a clear definition of the project's objectives that is agreed upon by senior management and developing a marketing strategy.
· A business analysis is then performed that includes assessments of market feasibility, internal feasibility (budgetary resource requirements), and regulatory feasibility.
· If the proposed fund passes the business analysis, the fund design is developed.
· The design process consists of product design, service design, internal review and authorization, and SEC registration (assuming a U.S. market).
· As the design process nears completion, generally recognized as a positive preliminary review by the SEC, employee training is performed.
· After completion of the employee training and final regulatory approval, the product is launched, and post-launch reviews are conducted at predetermined intervals.

Prepare a work breakdown structure (WBS) for this project with activities corresponding to a two level task and sub-task hierarchy. Provide columns showing the WBS code and activities. Number and indent the WBS codes so that the level of each activity is clearly identified. (Points : 30)
4. (TCO A) Budgeting processes and techniques

A company builds custom yachts for the high-end boating market. They develop and build these custom designs as a single individualized unit. The orders are generated by the marketing and sales department with help from the owners, who participate in the management of the company. Each new order is assigned to a project team which starts by making an estimate to the customer before a contract is signed. The project teams have a great deal of experience in these projects. 

As would be expected, the owners are hands-on and have opinions on the estimates. The marketing folks also provide suggestions on what the customer is willing to pay. 

What are some processes and techniques that you would suggest to make the budgeting process work well? Start with general but also provide some specifics as relate to creating detailed project budgets. Be sure to justify why you think your recommendations will work. (Points : 30)
1. (TCO C) Schedule Crashing 

Using the network below and the additional information provided, find:

(a) The crash cost per day per activity.
(b) Which activities should be crashed to meet a project deadline of 13 days at minimum cost? State the number of days you will crash each activity.
(c) What is the additional cost to crash the project?

Critical = 14 
Activity
Normal time
Normal total cost
Crash time
Crash total cost
A
5
300
3
380
B
3
250
1
330
C
6
400
4
700
D
5
150
3
250
(Points : 30)
2. (TCO E) Responsibility Allocation Matrix

Projects often cross many functional boundaries with team members reporting to different functional managers. This cross functional aspect can create problems with roles and responsibilities. You decide to use a Responsibility Assignment Matrix (RAM) to help with this situation. Your manager is wondering why you are spending your time on this tool when you already have resources assigned to tasks in your schedule.

(a) Why is the RAM such an effective tool for Project Managers?
(b) What are some of the typical responsibilities assigned on a RAM? (Points : 30)
3. (TCO E) Resource Allocation/Leveling

The following data were obtained from a project to design a new software package:
Activity
Duration
Predecessors
Personnel / Cost
A
3 days
--
1 Systems Analyst/$260 day
B
6 days
--
3 Programmers/$200 day each
C
4 days
A
3 Programmers/$200 day each
D
2 days
C
2 Hardware specialists/$230 day each
E
3 days
A
1 Systems Analyst/$260 day
F
2 days
D, E
1 Test Engineer/$300 day
Personnel Available
Quantity
Systems Analysts
1
Programmers
3
Hardware Specialists
2
Test Engineers
2

The software manufacturer has only the above personnel available for the project. Additional personnel can be hired from an agency at an 80% cost premium if needed.

(a) Identify any resource conflicts in the above project. State the activities involved, the time frame of the conflict(s), the personnel in conflict, and the number of people involved.

(b) Note that operations can be split if required: what is the least cost method of resolving the conflict(s), assuming the project duration must not be extended? What additional cost, if any, will be incurred? (Points : 30)
Page 3
1. (TCO G) Estimate At Completion forecast (EAC)

A project has been estimated to take eight weeks and cost $65,000. The critical path is A - D. Cost and earned value data are provided below:
EV
PV
AC
Budget
BCWP
- BCWS
SV
SPI
- ACWP
CV
CPI
A
$8,500
$8,500
$8,500
$ -
1.00
$7,000
$1,500
1.21
B
$15,000
$15,000
$15,000
$ -
1.00
$13,000
$2,000
1.15
C
$6,800
$2,530
$2,700
($170)
0.94
$4,000
($1,470)
0.63
D
$18,000
$900
$3,000
($2,100)
0.30
$1,200
($300)
0.75
E
$16,000
$0
$0
$ -
$0
$ -
Project:
$65,000
26,930
29,200
($2,270)
0.92
$25,200
$ 730
1.07
(i) Calculate the Estimate At Completion (EAC) considering future performance will be back on schedule and budget.
(ii) Calculate EAC considering that the project will continue to perform as it has to date.
(iii) Using either of these two numbers discuss the status of the project and if the project manager needs to take corrective actions. Justify your comments.
(Points : 30)
2. (TCO D) PMIS and cost accounting

An Earned Value system can be a very effective way to monitor projects. However, Earned Value Analysis requires a Project Cost Accounting System (PCAS).

(a) What are some of the benefits of PCAS?
(b) What are some of the software solutions for establishing a PCAS?

(Points : 30)
3. (TCO F) Earned Value 

The following data were obtained from a project to design a new software package:
Activity
Duration
Predecessors
Budgeted Cost
A
3 Days
--
$8,320
B
6 Days
--
$11,740
C
4 Days
A
$11,550
D
2 Days
C, B
$7,850
E
3 Days
A
$10,750
F
2 Days
D, E
$8,600


At the end of day 5, the status of the project is as follows:
Activity
% Complete
Actual Cost
A
100%
$7,200
B
50%
$6,370
C
25%
$8,250
D
0%
$0
E
80%
$8,560
F
0%
$0
(a) Calculate the Cost and Schedule Variances and Indexes (CV, SV, CPI, SPI) for tasks A, B, C, D, and E.

(b) Write a brief analysis of the status of the project at this time, including task level, project level, and critical path.
(Points : 30)

PROJ592 Final Exam 1

1. (TCO B) Estimating Procedures

(a) You are the project manager for a new high-rise office building. You are working on estimating the exterior landscaping for the new development. The landscaping requires the use of a special landscape stone. Based on recent experience the most likely price for the material is $120.00/ton. However, the price for this stone is volatile, and the price fluctuates over time based on market conditions and material availability. The most optimistic price estimate is $60.00/ton, and the most pessimistic estimate is $160.00/ton. (Note there are 3 data points in for this estimate.)
What is the expected price of the material? 

(b) In addition to price fluctuations, you are also uncertain of how much of the material will be required for the project. Scope changes and site conditions will affect the amount of material actually needed. The most likely amount required is 36 tons. However, as little as 28 tons or as much as 56 tons might be required.
What is the expected amount of the material needed for the project? 

(c) Using the estimates from (a) & (b) what is the expected cost for the material over the life of the project using the COMPLEX method? (Points : 30)
2. (TCO B) Contingency Allowance: 

You are a project manager for the development of Motorola's new 4G, HD, Touch Screen Cell Phone which is supposed to take the cell phone industry by storm. Listed below are the initial cost estimates for the materials and labor for one of the phones:
ITEM
COST
ESTIMATE
TYPE OF ESTIMATE
Case
$15.00
Order of Magnitude
Handset
$12.00
Definitive
Labor
$2.00
Definitive
Speaker
$2.50
Budget
Mouthpiece
$5.50
Budget
Antenna
$1.70
Definitive
Keypad
$3.00
Order of Magnitude
Circuit boards (handset)
$6.50
Budget
Circuit boards (base unit)
$8.50
Definitive
Battery
$1.20
Order of Magnitude
Charger
$16.00
Order of Magnitude
Total cost
$63.90
NA

The estimating department currently defines estimate accuracy as follows:
Order of Magnitude
-25%, +75%
Budget
-10%, +25%
Definitive
-5%, +10%
(a) What contingency cost budget do you recommend for the product?
(b) The target retail price for the new telephone is $165.00 per unit. The markup demanded by retailers is 50%. Based on cost factors, write a brief rationale for acceptance or rejection of the project, including any recommendations you have regarding the cost estimates.
(Points : 30)
3. (TCO C) Work Breakdown Structure WBS

Speedy Computer, Inc. (SCI) is going to introduce its first laptop computer. Although SCI recognizes that it is a late entry into the market, it believes that there is room for an inexpensive product at the low end of the market. Its design process will start with a conceptual design performed concurrently with the disassembly and analysis of a select group of the competitor's products. The best components consistent with the conceptual design will then be used as the basis for the working design.A prototype will then be developed with a focus on using components that are readily available in the marketplace. The prototype will be tested for technical performance and ease of use, and a cost estimate will be prepared to determine if the product could be profitably manufactured. If the prototype shows promise, work will begin on a marketing program and operations services, which include the development of user manuals and service programs. Manufacturing will be performed by subcontractors to the greatest extent possible to reduce risk. Final assembly and testing will be performed at SCI's existing facilities.
Prepare a work breakdown structure (WBS) for this project with activities corresponding to a two level task and sub-task hierarchy. Provide columns showing the WBS code and activities. Number and indent the WBS codes so that the level of each activity is clearly identified.
(Points : 30)
4. (TCO A) Budgeting processes and techniques

A company modifies production automobiles to create custom hybrid vehicles for the high-end auto enthusiast market. They develop and build these custom designs as a single unit or at times in multiples of as many as 20 for larger orders. The orders are generated by the marketing department with help from the owners who participate in the management of the company. Each new order is assigned to a project team, which starts by making an estimate to the customer before a contract is signed. The project teams have a great deal of experience in these projects. 

As would be expected, the owners are hands-on and have opinions on the estimates. The marketing folks also provide suggestions on what the customer is willing to pay. 

What are some processes and techniques that you would suggest to make the budgeting process work well? Start with general but also provide some specifics as relate to creating detailed project budgets. Be sure to justify why you think your recommendations will work. (Points : 30)
Page 2
Top of Form
1. (TCO C) Schedule Crashing

Using the network below and the additional information provided, find:

(a) The crash cost per day per activity.
(b) Which activities should be crashed to meet a project deadline of 13 days at minimum cost? State the number of days you will crash each activity.
(c) What is the additional cost to crash the project?

Critical = 15
Activity
Normal time
Normal total cost
Crash time
Crash total cost
A
5
300
4
350
B
3
250
2
325
C
7
400
4
550
D
5
150
1
500
(Points : 30)
2. (TCO E) Responsibility Allocation Matrix

Projects often cross many functional boundaries with team members reporting to different functional managers. This cross functional aspect can create problems with roles and responsibilities. You decide to use a Responsibility Assignment Matrix (RAM) to help with this situation. Your manager is wondering why you are spending your time on this tool when you already have resources assigned to tasks in your schedule.

(a) Why is the RAM such an effective tool for Project Managers?
(b) What are some of the typical responsibilities assigned on a RAM? (Points : 30)
3. (TCO E) Resource Allocation/Leveling

The following data were obtained from a project to design a new software package:
Activity
Duration
Predecessors
Personnel / Cost
A
3 days
--
1 Systems Analyst/$260 day
B
6 days
--
3 Programmers/$200 day each
C
4 days
A
3 Programmers/$200 day each
D
2 days
C
2 Hardware specialists/$230 day each
E
3 days
A
1 Systems Analyst/$260 day
F
2 days
D, E
1 Test Engineer/$300 day
Personnel Available
Quantity
Systems Analysts
1
Programmers
3
Hardware Specialists
2
Test Engineers
2

The software manufacturer has only the above personnel available for the project. Additional personnel can be hired from an agency at an 80% cost premium if needed.

(a) Identify any resource conflicts in the above project. State the activities involved, the time frame of the conflict(s), the personnel in conflict, and the number of people involved.

(b) Note that operations can be split if required: what is the least cost method of resolving the conflict(s), assuming the project duration must not be extended? What additional cost, if any, will be incurred? (Points : 30)
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1. (TCO G) Estimate At Completion forecast (EAC)

A project has been estimated to take eight weeks and cost $65,000. The critical path is A - D. Cost and earned value data are provided below:
EV
PV
AC
Budget
BCWP
- BCWS
SV
SPI
- ACWP
CV
CPI
A
$8,500
$8,500
$8,500
$ -
1.00
$7,000
$1,500
1.21
B
$15,000
$15,000
$15,000
$ -
1.00
$13,000
$2,000
1.15
C
$6,800
$2,530
$2,700
($170)
0.94
$4,000
($1,470)
0.63
D
$18,000
$900
$3,000
($2,100)
0.30
$1,200
($300)
0.75
E
$16,000
$0
$0
$ -
$0
$ -
Project:
$65,000
26,930
29,200
($2,270)
0.92
$25,200
$ 730
1.07
(i) Calculate the Estimate At Completion (EAC) considering future performance will be back on schedule and budget.
(ii) Calculate EAC considering that the project will continue to perform as it has to date.
(iii) Using either of these two numbers discuss the status of the project and if the project manager needs to take corrective actions. Justify your comments.
(Points : 30)
2. (TCO D) PMIS and cost accounting

We have discussed extensively over the past eight weeks the benefits, tools, and methodologies to project monitoring and control. Effective project monitoring requires access to projects data, and therefore a Project Cost Accounting System (PCAS) is essential.

(a) What are the primary types of data collected by such a system? 
(b) What are some of the benefits of PCAS? (Points : 30)
3. (TCO F) Earned Value 

The following data were obtained from a project to design a new software package:
Activity
Duration
Predecessors
Budgeted Cost
A
3 Days
--
$8,320
B
6 Days
--
$11,740
C
4 Days
A
$11,550
D
2 Days
C, B
$7,850
E
3 Days
A
$10,750
F
2 Days
D, E
$8,600


At the end of day 5, the status of the project is as follows:
Activity
% Complete
Actual Cost
A
100%
$7,200
B
50%
$6,370
C
25%
$8,250
D
0%
$0
E
80%
$8,560
F
0%
$0
(a) Calculate the Cost and Schedule Variances and Indexes (CV, SV, CPI, SPI) for tasks A, B, C, D, and E.

(b) Write a brief analysis of the status of the project at this time, including task level, project level, and critical path.
(Points : 30)

PA571 Final Exam

1. (TCO H) A website can be an important part of a nonprofit organization's public relations, fund raising, marketing, and customer service plans. As the founder of a new nonprofit organization that will be providing assistance to the homeless in a major city in the Midwest, you need to prepare a marketing plan. Describe how you will use the website in conjunction with public relations, fund raising, marketing, and customer service. (Points: 25)
2. (TCO A) Identify four different types of nonprofit entities afforded 501(c) tax exempt status and describe the nature of their activities that afford them that status. In addition, identify an area of operations that might threaten that tax exempt status. (Points: 25)
3. (TCO B) Responsibilities of a nonprofit organization's governing board consist of legal and fiduciary, oversight, fund-raising, and representation of constituencies and viewpoints. Address the oversight duties of the governing board. (Points: 25)
4. (TCO D) Budgeting and the preparation of financial projections are critical activities for any given nonprofit organization. Briefly explain at least three of the problems that may be faced during the preparation of the budget. (Points: 25)
5. (TCO E) Having an effective information system is important for a nonprofit organization. Address at least four areas of information that a system should be able to accumulate and process. (Points: 25)
1. (TCO F) Attracting, managing, and retaining volunteers are important steps for many nonprofit organizations. Describe at least five challenges in managing volunteers for your nonprofit organization. (Points: 25)
2. (TCO C) An existing nonprofit organization should already have a strategic plan in place. In updating the strategic plan, a major step in the planning includes aligning the strategic plan with the mission of that organization. Explain ways that the governing board of the organization can help ensure such alignment. (Points: 25)
3. (TCO G) Describe four (4) managerial responsibilities unique to nonprofit managers and assess difficulties nonprofits face in measuring individual performance against them. (Points: 25)
4. (TCO I) The East Coast Homeless Support Organization bestows the honor of the title of chairperson of the governing board on a business leader each year. A few months ago, you were pleased to be elected not only to the board but also as the chairperson. Thus far, you have not needed to put forth much effort as chairperson. Driving to work this morning, though, you were dismayed to hear on the radio that the executive director had been arrested on a financial crime. The matter may or may not be related to the organization. Describe how the situation should be handled. You may include in your answer a brief discussion of the role of the governing board. Emphasize in your answer actions that the organization could possibly take from a public relations and management perspective. (Points: 25)
5. (TCO H) Two employees of the nonprofit organization that you represent as a media specialist were indicted for fraud involving your organization on the previous day. You have been asked to prepare a statement for release to the public. Following the release of your statement, a reporter from a local newspaper states: “Nonprofits have been under assault from a variety of governmental agencies for their lax handling of ethical violations." What should your organization consider in preparing a response to this statement? (Points: 25)

PA571 Midterm Exam

1.
Question :
(TCO A) Which answer includes the three major categories of nonprofit organizations?
Points Received:
5 of 5
2.
Question :
(TCO A) Which statement is true?
Points Received:
5 of 5
3.
Question :
(TCO E) Generally, a nonprofit organization is not able to offer a salary comparable to what would be offered by a for-profit business for a similar position. What is a reason for this discrepancy?
Points Received:
5 of 5
4.
Question :
(TCO F) You have just been promoted to Volunteer Coordinator at your organization. This is a newly created position so you are responsible for developing all aspects related to volunteer management. What should you include in the New Volunteer Welcome Packet?
Points Received:
5 of 5
5.
Question :
(TCO F) A nonprofit organization may decide to develop and use a volunteer job description for each position to be filled by a volunteer. Which of the following is a reason that a nonprofit may decide to do so?
Points Received:
5 of 5
6.
Question :
(TCO B) You are on the Board Development Committee of a local nonprofit community center. There are two openings on the Board of Directors, and your committee is in charge of filling those slots. What characteristic in the prospective board member would you most like to see from among the choices below?
Points Received:
5 of 5
7.
Question :
(TCO B) Turnover on the board of directors of a nonprofit organization is in many cases normal and may in ways even be desirable. But to help ensure some stability in the relationship between the board and the executive director, which one of the following tools might be of some help?
Points Received:
5 of 5
8.
Question :
(TCO E) Per the Week 2 lecture, a starting place for a nonprofit organization to look for potential candidates for employment is
Points Received:
5 of 5
1.
Question :
(TCO E) Imagine that you are the Executive Director of a nonprofit organization whose mission is to save the rain forests in Brazil. You plan to raise money for your mission by selling memberships in your organization. You have decided that in order to reach your goals, you need to hire a marketing manager. You have interviewed several qualified people, all of whom are currently marketing memberships in for-profit organizations and making about the same income that your position will pay. Assuming you could not offer more money, what would you say or do that could make a top candidate accept your offer?
Points Received:
5 of 5
2.
Question :
(TCO A) Nonprofit organizations are keenly interested in the results of political processes. What restrictions, if any, are placed upon charities when entering the political arena?
Points Received:
5 of 5
3.
Question :
(TCO F) What item might be most likely to be included in a volunteer job description?
Points Received:
5 of 5
4.
Question :
(TCO A) Charitable organizations include
Points Received:
5 of 5
5.
Question :
(TCO F) Volunteers are often an integral part of a nonprofit organization. Which one is not a common reason why nonprofits use volunteers?
Points Received:
5 of 5
6.
Question :
(TCO B) When it comes to recruiting new board members, where is a good starting place?
Points Received:
5 of 5
7.
Question :
(TCO A) Which one of the following statements is true?
Points Received:
5 of 5
8.
Question :
(TCO F) As a paid employee to a local nonprofit organization, you have just been promoted to Volunteer Coordinator. You know that the organization has had a difficult time keeping its volunteers. Which one is the best recommendation you might make to help retain more volunteers?
Points Received:
5 of 5
1.
Question :
(TCO A) The three main legal forms that a nonprofit organization may take are as (1) a corporation, (2) a trust, or (3) an unincorporated association. For purposes of this question, please focus only on a corporation. Please describe briefly the steps that would be needed for an organization to form a new corporation in which to conduct its operations.
Points Received:
10 of 20
Page 9 of the text.
2.
Question :
(TCO B) The Duty of Obedience is one of the three duties imposed on board member of a nonprofit organization under contemporary general standards. Please define this duty and discuss three examples of actions that a board member should do to help meet this duty.
Points Received:
20 of 20
3.
Question :
(TCO G) In Week 2, you should have retrieved and analyzed the mission statements of two nonprofit organizations. Based on your analysis, discuss how a nonprofit's mission statement may help the board and the executive director of the organization lead the volunteers and employees.
Points Received:
20 of 20

LAS432 Midterm Exam

1. Question : (TCO 1) The Neolithic Revolution was a result of
Points Received: 5 of 5
2. Question : (TCO 1) Francis Bacon argued that scientific method differed from logic and mathematics in that
Points Received: 5 of 5
3. Question : (TCOs 2 & 8) Rapid urbanization in Britain during the 19th century was the result of
Points Received: 5 of 5
4. Question : (TCOs 2 & 8) Although telephone systems had much in common with telegraph systems, telephone technology was a more social technology because
Points Received: 5 of 5
5. Question : (TCO 4) Which of the following is NOT a characteristic of Wiki art?
Points Received: 5 of 5
6. Question : (TCO 4) According to Winner, the use of computer technologies to supervise workers is
Points Received: 5 of 5
7. Question : (TCO 8) In Britain, members of the industrial middle classes
Points Received: 5 of 5
8. Question : (TCO 11) Which of the following is considered a scholarly resource?
Points Received: 5 of 5
9. Question : (TCO 12) Bill Joy argues that the most dangerous aspect of GNR technologies is
Points Received: 5 of 5
10. Question : (TCO 12) The term nanotechnology was first used to refer to
Points Received: 5 of 5
Page:
1 2
1.
Question :
You must complete all three essays. These essays are worth 50 points each, so please take the time to think through your answers and review them before submitting. 

These essays should be a minimum of five paragraphs in length each. They should contain a clear thesis statement in the first paragraph (an answer to the question!). Make sure your explanation is clear and that you provide specific examples. Any quotes from the readings or external materials must include quotation marks and an in-text citation. Failure to identify quoted material could result in a 0 for the exam and a formal academic dishonesty charge.

(TCOs 1 & 2) Do you agree with the assertion that we are now living in a third-great technological transformation-the Knowledge Revolution? Have computers truly changed our lives so much that we can call this a revolution like the Industrial Revolution of the 18th century? Support your answer providing specific comparisons from the two periods.
Points Received:
45 of 50
2.
Question :
(TCOs 4 & 8) Identify two authors from your readings and compare their views on the impact of technology on a culture. To what degree does each author see the technology affecting social change? Were there special interests involved in the decision making concerning the development and use of the technology? Provide specific examples.
Points Received:
34 of 50
3.
Question :
(TCOs 3 & 4) How have changes in communications technologies affected how we write and what we write? How do wikis and blogs compare to traditional forms such as textbooks and newspaper editorials? Please be specific.
Points Received:
38 of 50

HSM541 Midterm Exam

1.
Question :
(TCO A) Differentiate between urban and rural healthcare in America. Briefly discuss how rural healthcare is different in terms of access, costs, and quality. Use an example to support your point(s).
2.

Question :
(TCO D) Differentiate between Medicare and Medicaid roles in the healthcare system, and detail how each agency impacts costs, quality, and access in the delivery of medical care in America. Which program is doing a better job balancing these issues, and why?
3.
Question :
(TCO D) Describe the characteristics and demographics of uninsured populations. Discuss the reasons why Americans are uninsured. List at least one option to curb the growing number of uninsured people.
4.
Question :
(TCO C) Discuss whether you see marketplace competition as a positive or negative influence on the development of hospitals and health services in the U.S. Defend your position; offer example(s) to support your points.
5.
Question :
(TCO B) Discuss whether government plays a role to ensure an adequate healthcare workforce. Identify three ways that local, state, or federal governments can positively impact workforce shortages.

ETHC445 Final Exam

1. (TCOs 2, 4, 5, 6) The idea that the assisted suicide of terminally ill patients should be allowed simply at the patient's direction reflects what type of ethics? (Points : 5)
Hobbes' State of Nature
Rand's Objectivism
Aristotle's concept of Virtue
Thomas Aquinas' concept of conscience
Socrates' concept of excellence
2. (TCOs 1, 2, 7) What is the moral ideal of temperance? (Points : 5)
Exercising control over one's own desires and inclinations
Keeping one's temper under control
Minimizing the impact of one's decisions
Seeking the good of others before one's own
Overcoming one's passions
3. (TCOs 1, 2) One of the common errors in Ethics is that of the hasty conclusions. Hasty conclusions consist of what? (Points : 5)
Rushed work under pressure
Comparing unknown cases to known ones to find precedents
Embracing conclusions before examining cases fully
Judging cases by the source of their origin
Belief that first impressions are valid until challenged
4. (TCO 2) Prescriptive language is commonly used in ethics for what reason? (Points : 5)
To indicate what is prohibited or impossible
To indicate that one choice is better than others
To show what actions are legal
To convey requirements and obligations
To indicate that there are really no choices available
5. (TCOs 7, 8) Ethical Egoism proposes that all decisions should be made to promote what? (Points : 5)
Our fiduciary responsibilities
The good will of others
Our self-interests
The welfare of the community
Stronger relationships
6. (TCOs 2, 4, 9) Free people are motivated toward forming social structures according to a social contract in order to overcome what problem identified by Thomas Hobbes? (Points : 5)
The need to overcome disagreements
A perpetual state of warfare
The establishment of a monarchy
Taxation to support the costs of government
Organized ways to select leaders
7. (TCOs 3, 6) Agricultural biofuels are not properly a renewable source of energy in the environmental ethics debate. Which of the following also is not a renewable source of energy? (Points : 5)
Windmill turbines
Hydroelectric power
Tidal flow generators
Biomass waste systems
Solar cells
8. (TCOs 3, 6, 7) The notion that the only thing good without qualification is a good will is attributed to whom? (Points : 5)
St. Thomas Aquinas
Socrates
John Locke
Immanuel Kant
Oliver Cromwell
9. (TCOs 8, 9) Which ethical concept is organized and directed toward following the greatest happiness principle? (Points : 5)
Natural ethics and law
Justice and mercy
Rights and responsibilities
Virtue-ethics of excellence
Principle of utility
10. (TCOs 3, 6, 7) Syllogisms in formal deductive logic are called "valid" when: (Points : 5)
the correct form of the syllogism style is used.
the premise statements are true.
the syllogism is first determined to be "sound."
the verbs are written in present tense.
the conclusion proceeds from the premises.
11. (TCOs 1, 2) When choosing one course of action while working with a dilemma, the other courses of action are lost and become unavailable. This makes ethical choices in dilemma situations particularly what? (Points : 5)
Incoherent
Complicated
Illogical
Painful
Cruel
12. (TCOs 1, 2, 7) What is the role of conscience as Thomas Aquinas sees it? (Points : 5)
To teach ethical principles
To disclose and build religious faith
To enable rational thought about consequences
To align personal ethics with those of others
To guide actions through a view of right and wrong
13. (TCOs 2, 8) The rule or principle to be applied in making decisions is an example of which kind of ethical discovery process? (Points : 5)
Principle of utility
A posteriori rationality
A priori rationality
Empirical rationality
Scientific method
14. (TCOs 1, 2, 5) The Social Contract theorist whose troubled childhood was most clearly reflected in his theories was who? (Points : 5)
Thomas Aquinas
Thomas Jefferson
Jean-Jacques Rousseau
Thomas Hobbes
John Locke
15. (TCOs 3, 6, 7) Kant's concern that people choose to observe universal laws as their duty is expressed through what actions? (Points : 5)
Their habits
Their maxims
Their desires
Their loves
Their loyalties
16. (TCOs 2, 7, 8) Aristotle's Ethics of Virtue have found modern application for business and industry through what practice? (Points : 5)
Resolution models applications
Goals and objectives
Core values of organizations
Business models
Professional codes of discipline
17. (TCOs 2, 8) Professional codes of conduct serve what function for business and industry? (Points : 5)
Allow businesses to avoid training professional staffers
Enable transfer of valued employees across state lines
Enable contracting of temporary employees
Specify continuing education needs and requirements
Providing assurance of the professional qualifications of members
18. (TCOs 2, 7) Aristotle's Ethical Doctrine of the Mean measured personal virtues on a scale that included the virtue itself, the excess of it, and the deficiency of it.
If the virtue is COURAGE and the deficiency is COWARDICE, what is the excess?
(Points : 5)
Wisdom
Moderation
There is no excess
Recklessness
Love
19. (TCOs 8, 9) In personal or organizational conflict, what benefits accrue to all parties when a leader or consultant employees one of the ethical conflict resolution models of Week 6? (Points : 5)
Objectives of what winning the conflict means get refined and better understood
Conflict management gets slowed down and settled.
Conflict can be handled in a sequential, step-by-step manner
Parties can be reconciled without solving the issues
Personal relationships can be separated from issues
20. (TCOs 1, 2) The Latin term a priori describes the origin of knowledge developed rationally, and the term a posterioridescribes knowledge developed through observation and experience. What is an example of ethics is best described as discovered in an a postiori manner? (Points : 5)
Social ethics
Care-based ethics
Consequentialist ethics
Theological ethics
Operational ethics
Page 2 - Essays
1. (TCOs 1, 2, 3, 7) In support of TCO #7 and in the Week 7 discussions, you developed and placed into the threaded discussions your personalized ethics statement of what has become important to you in the practice of ethics as you have practiced ethics during the course. Your first task in this question is to briefly present that personalized statement in just a few sentences before continuing with the question. Much of the rest of the exam will involve your working with that personalized statement through brief applications and cases.
Use your ethical philosophy to solve the following ethical situation. Explain how your philosophy helped you make your decision.
Should citizens have an ethical obligation to serve their country when it is at war? Under what circumstances, if any, is it ethical for a person to refuse to serve?
A significant number of people believe war is always wrong, and that no circumstances justify one nation's taking up arms against another. Is this view ethically sound? How about realistically? Please state which side you agree with, and why. Explain and defend your position using your ethical position statement.
In answering, be sure to look at both sides of war: that is, a country defending itself against aggression and of a strong country coming to the aid of a weaker country that has been attacked unjustly. Then, explain how your ethical philosophy affected how you answered this problem. (Points : 30)
2. (TCOs 1, 2, 7) Analyze the following ethical situation using YOUR ethical philosophy. Read the situation and then in your answer, explain why this is an ethical situation, what the "issues" are, and how an "ethical" person would resolve them. Explain how YOUR ethical philosophy has helped you read a conclusion about how to resolve or analyze this situation.
Employees' worth to their employers may diminish before they are eligible for retirement. In such cases, the employer is faced with the dilemma of choosing between retaining an old and trusted yet unproductive worker for 5 or 10 more years, or firing that worker and jeopardizing his or her retirement benefits.
1. Should an employer have an ethical obligation to keep such unproductive, but loyal employees? What if the employee had been a problem his or her entire career? Are there certain circumstances where your answer to these questions would be different?
2. What is the duty of an unproductive employee to his or her employer? Is there an ethical obligation to retire when productivity begins to wane? If a person is simply "coasting" for his or her last few years, is that person "unethical?" Be sure to explain your answer. (Points : 30)
3. (TCOs 1, 7, 9) How do you feel St. Thomas Aquinas would have solved the above ethical situation differently or the same as you did using your philosophy? Please explain the reasons for the similarities or differences. (Points : 40)
4. (TCOs 1, 2, 4, 9) A first-term junior senator has placed a bill before the Senate that promises to correct tax inequities that affect thousands of workers. However, the bill is being held up in committee. The senior senator who serves as Sub-Committee Chairperson is responsible. The senator, however, has learned of a secret scandal in the Chairperson's personal life. The junior senator visits the Chairperson and tells him that unless the bill is released from committee, he will divulge the scandal to the press. The Chairperson then releases the bill from committee and it is passed—and becomes law.
Identify and tell what ethical philosophy the senior and junior senators are using, if any.
Now, use your ethical philosophy to analyze the situation. Explain how, using your philosophy, you would have solved this situation either the same way as the characters in the situation did, or differently. Why? (Points : 30)
5. (TCOs 5, 6) You work for a grocery store and a new manager is hired to oversee your department. He comes into your department (the butcher shop) and explains to you that for the past 6 months, your department has been losing money for the store because of the waste and spoilage going on from having to discard unsold meat and poultry. He tells you that from now on, he wants you to package ground meat in smaller, more compact packages, with older meat on the bottom of the package (so it is not visible to the customer) and the fresher meat on the top, where it is visible to the customers. In this way, you can move more of the older meat and still receive the top dollar for it. As he leaves the department where you were having the discussion, he turns and says, "And by the way, one more month of losses like we had last month from this department, and you can kiss your job goodbye."
Will you repackage the meat in the way he requested?
Why or why not? Explain what ethical analysis you used to come to this conclusion. (Points : 30)
6. (TCOs 6, 8) Analyze your answer above using the Front Page of the Newspaper ethical dilemma resolution model. Show your steps. (Points : 40)

BSOP326 Midterm Exam 3

1. (TCO 6) An effective leadership system is designed to accomplish all of the following, except _____. (Points : 5)
2. (TCO 6) The traditional approach to strategy deployment is which of the following? (Points : 5)
3. (TCO 3) The criteria for the Canadian Awards for Excellence are most similar to which of the following? (Points : 5)
4. (TCO 3) ISO 9001 provides specific requirements for _____. (Points : 5)
5. (TCO 1) A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels that there is no difference in quality between the generic and brand-name products. This scenario illustrates which of the following definitions of quality? (Points : 5)
6. (TCO 1) During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of _____. (Points : 5)
7. (TCO 1) Which of the following was the top priority of U.S. manufacturing in the time period immediately following World War II? (Points : 5)
8. (TCO 2) Which of the following systems does not have a role to play in assuring quality in a manufacturing firm? (Points : 5)
9. (TCO 2) An increasingly important component in quality for service firms is _____. (Points : 5)
10. (TCO 2) Services are generally _____ intensive, whereas manufacturing is more _____ intensive. (Points : 5)
11. (TCO 2) Systems thinking can be applied to the analysis of _____. (Points : 5)
12. (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____. (Points : 5)
13. (TCO 5) “Moments of truth” are instances when which of the following occurs? (Points : 5)
14. (TCO 5) Which of the following is not true about the American Customer Satisfaction Index? (Points : 5)
15. (TCO 7) Which of the following is not considered a “hard” measure of the effectiveness of human-resource management? (Points : 5)
16. (TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated? (Points : 5)
17. (TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____. (Points : 5)
18. (TCO 8) The key stages of a team’s life cycle include all of the following, except for _____. (Points : 5)
Top of Form
Page 2
1. (TCO 4) Failure to understand Deming’s Profound Knowledge can result in some severe problems. Answer the following three parts relating Peter Scholtes's observations relating to the failure to understand Deming’s Profound Knowledge:
1. Discuss what happens when people do not understand variation. (10 points)
2. Discuss what happens when people do not understand systems. (10 points)
3. Discuss what happens when people do not understand psychology. (10 points)
(Points : 30)
2. (TCO 6) Answer the following three parts relating to the situational leadership theory:
1. Discuss the leadership style that would be used if maturity level of the follower was “able and willing.” (10 points)
2. Discuss the leadership style that would be used if maturity level of the follower was “unab